Zoe’s experience was first class
Imagine yourself in a hospital bed after surgery. What do you want?
Well, I of course want people who know what they are doing and can fix me.
But I want more.
I want people for whom my surgery is not routine. Who understand my fears and worries and pain. Who go the extra mile to make me feel valued and undertood.
Ah, you dreamer you- but it can happen – and does happen throughout our Trust.
Look at this email from Zoe.
That’s exactly what I want too.
“28th August to 2nd September I stayed in Ward 1 at Kidderminster Hospital after surgery.
I can only say that every member of staff who I came into contact with was kind caring and professional the whole time.
They held my hand when I was crying , fed me when I couldnt feed myself and helped me in every way I needed.
I cannot thank them enough for their compassion at a time when I needed it most.
Zoe D’Oriano”
